Ethics and Compliance

At Z.ro Bank, we believe that acting within the best governance and compliance practices is more than a commitment, it is an essential part of our identity.

Here, we strictly comply with the current legislation of regulatory bodies, and also follow recommendations related to ethics and transparency applied in the market. We are committed to ensuring not only legal compliance, but also the well-being of our employees, customers, partners and suppliers.

Anti-Money Laundering and Terrorism Financing Prevention Policy (AML/CFT)

Here at Z.ro, we help fight money laundering and terrorism financing.
Among other actions, check out the main points of our policy:

Checking and validation of received data in order to detect suspicious situations
Risk assessment
Continuous monitoring of operations
Analysis of operations considered suspicious
Support and communication to financial control bodies
Due diligence in hiring all parties involved in our business.

Fraud Prevention

We are attentive to increasingly sophisticated illicit operations practiced in the financial market. To identify and suppress these actions, we check complaints and act in collaboration with current legislation to prevent and combat fraud related to both transactions and documentation.

Whistleblowing Channel

Z.ro Bank constantly reinforces its commitment to the best Compliance practices, conducting its business ethically and transparently.

Therefore, we have a Channel for receiving complaints related to corruption, fraud, money laundering, misuse of the brand, misconduct and other practices that go against our policies and current legislation.

This is a safe environment to make your complaint. Your report can be anonymous, if you prefer.

Attention: This channel is exclusively for receiving complaints. For customer support, contact directly through the Zro Bank app chat. For other matters, such as complaints, compliments and other information, send an email to [email protected]